RETURNS & EXCHANGES FAQ
Can I return my product for a refund or an exchange?
Sure! We’re 100% committed to making you happy. If you wish to return your items, please contact us with the reason of return, within 7 days from receiving your order (according to the delivery date on the tracking record.), and we will provide the return instructions in details! We only accept one-time exchange. Returns without prior communication with us will not be accepted.
Limitation of Returns & Exchanges on specific products:
1.Shipping fee and express shipping fee are non-refundable.
2.Exceed 7 days will not be accepted.
Can I receive a full refund for my order?
Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card or bank account, there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.
Do you provide return label?
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
Can I return my online order to any of your retail stores?
We’re sorry that any online orders’ returns and exchanges cannot be processed by the physical store. Please contact us with the reason for return and we will instruct you on the return procedures.
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